To bet on quality and continuous improvement, we developed Service Level Agreements (SLA) that ensure levels of service and availability.
We ensure quality of service
To bet on quality and continuous improvement, we developed Service Level Agreements (SLA).
This tool allows us to establish a consensus on the level of service expected by each client, allowing us to bring a quality solution in central aspects such as response time, time availability, and the team assigned to the project.
It is one of the many tools in the road to continuous improvement of processes. Measuring service levels, we are able to improve them and increase quality.
One of the many tools to identify and define our customers needs and to provide solutions of high added value.